What is shoe-shop.com's policy on privacy?

We take your privacy extremely seriously, we will not sell, give away or rent your personal details to any organisation outside shoe-shop.com (excluding partners from whom you may have linked to our site) without your permission. You are deemed to have given us permission to do so if you have opted in to receive 3rd party information when registering or ordering online at shoe-shop.com, or you have not opted out when receiving postal information.

If you have purchased items from us or subscribed to our newsletter we may update you on new items / special offers by email or post.

Customers can opt out of receiving communications from shoe-shop.com, or any of our carefully selected 3rd parties at any time by contacting helpdesk@shoe-shop.com or writing to – The data protection officer, shoe-shop.com Ltd, Northminster Business Park, YORK YO26 6QU.

Should you wish to stop receiving newsletters by email please unsubscribe using the link on the bottom of each newsletter.

What type of information is kept?

When you order shoes, we need all relevant information to ensure that we can supply you with the goods and take payment for our services. This information is shared with the courier companies for the purpose of delivering your order.

The information we require to process your order is the following:

Your name
Your Credit Card number
The expiry date
The billing address of the card (for security purposes)
You may also have your product delivered to a business address

Does Shoe-shop.com use "Cookies" on the site?

Yes, we do. This helps us create a more personalised shopping experience. A cookie is a small text file stored on your machine which helps us recognise quickly who you are. We don't store any sensitive information in the cookie.

The information helps us retrieve your information from our database when you login, saving you time as you don't need to enter all your details on every visit. We do not retrieve or store credit card details using cookies.

There may also be a cookie stored on your machine through our affiliate scheme. This does not identify you to ourselves or our affiliate scheme. This is merely to record if an order has been placed through a specific website. No personal information regarding yourself or your order is stored.

If you really don't want to use cookies you can order your shoes via our customer services number on 0844 844 0809.